Airbrake Privacy Policy


Airbrake Technologies, Inc. (“Airbrake”) knows that you care about how your personal data is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices (“Privacy Policy”). By using the Airbrake service and/or hosted software, receiving support services, or visiting the Airbrake website at https://airbrake.io (collectively, the “Services”), you accept the practices outlined in this Privacy Policy.

Airbrake complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union and Switzerland to the United States, respectively. Airbrake has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit privacyshield.gov . Airbrake is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).


What does this privacy policy cover?

This Privacy Policy covers Airbrake’s treatment of information that Airbrake gathers when you use Airbrake software, receive support services for the Airbrake software or visit an Airbrake website or app. This Privacy Policy does not cover use of information by third parties we do not control. If you’re accessing the Services via a third party application or service that is integrated with Airbrake, then such third party’s privacy policy will govern the use, storage and disclosure of your data in connection with such application or service.


What information does Airbrake collect?

You can generally visit and use the Airbrake website without providing any personal data. When you request additional information about the Services or participate in a survey, Airbrake may collect certain contact information from you, such as name, organization name, address, email address, and phone number (collectively, “Contact Information”).

To register for an account to use the Airbrake software, you will be required to provide us with your name, email address, phone number and password. We also ask you for your credit card and payment information for billing purposes but we do not store such information (only our third party billing service provider stores your payment information). If you use Gravatar, you may elect within Gravatar’s services to send us your profile picture.

When you use Airbrake software, Airbrake provides configuration options that allow our users to determine what information is sent to the Airbrake service. Your configuration settings will determine what personal data is sent to the Airbrake service. The default settings in the Airbrake software are configured to filter out and not send us any personal data or sensitive data but you can change these settings. Airbrake generally does not need to access your account or the data stored in your account, however, Airbrake administrators may request your permission to reproduce and diagnose error issues and they may then access your account to provide support to you.

As you navigate the Airbrake website and login to the Airbrake software, Airbrake may also collect information through the use of commonly-used information-gathering tools, such as cookies (“Site Information”). Site Information includes standard information from your Web browser (such as browser type), your Internet Protocol (“IP”) address, features you use and the actions you take on the website (such as the Web pages viewed and the links clicked).

We may use session cookies. A session cookie remains on your hard drive during the time that you are using the website. You can read more about cookies at www.allaboutcookies.org .

Airbrake currently does not track users over time and over our multiple webpages or applications. However, third party providers of external services like web traffic analysis services, such as Google Analytics may track users over time and over our website and third party websites and such third parties may also place cookies, via our website.

You can read more about privacy and cookies set by Google Analytics at https://google.com/policies/privacy .

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. Our website does not support or follow Do Not Track requests at this time.


How does Airbrake use information?

Airbrake uses your Contact Information, such as your name, to perform a contract and provide our Services to you. Airbrake uses your Contact Information for our legitimate interests of providing the Airbrake software and support services to you, providing you with notices about our software that you have purchased and our software and/or services that you may wish to purchase, to detect fraud, illegal activities or security breaches and to improve our Services. You may opt-out of certain communications about software and/or services that you may wish to purchase by following the email opt-out instructions contained in each email.

We may correlate your Site Information with your Contact Information or unique identifiers.


How does Airbrake secure your information?

We endeavor to protect the privacy of your account and other personal data we hold in our records, but unfortunately, we cannot guarantee complete security. To protect your data, we use reasonable measures such as encryption (in transit and at rest), firewalls, password protection, physical lock and key and other internal restrictions on who may access data. We also maintain and follow written internal security policies for the safe handling and protection of data and disaster recovery plans, conduct audits of our security and privacy programs and we vet service providers to require them to take security measures to protect your personal data. We provide training to our personal on the safe handling of personal data and data.


Will Airbrake disclose any of the information it receives?

We do not rent, sell or disclose your data to anyone – except for the following limited purposes:

Service Providers: We may employ other companies and people to perform tasks on our behalf – meaning they are helping us provide our Services. For example, we use third parties such as AWS for hosting and third parties to bill you for the Airbrake software. We also use third parties to help us provide support services, for our marketing and analytics and for tracking our sales metrics. We may share your data with such companies/persons solely as necessary for them to help us provide the Services or such third parties may directly collect the data from you (and in the case of the latter, the third parties’ privacy policy will govern their use of your data). Unless we tell you differently, Airbrake’s service providers do not have any right to use data we share with them beyond what is necessary to assist us. These service providers will enter into a contract with Airbrake requiring them to provide at least an equivalent level of protection as is set forth in this policy.

Affiliates and Business Transfers: We may share your data with our affiliated entities within our corporate family. In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Airbrake, or substantially all of its assets, were acquired, or in the unlikely event that Airbrake goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party.

Protection of Airbrake and Others: We may be required to release data pursuant to a lawful request by public authorities, including to meet national security or law enforcement requirements or when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Airbrake, our employees, our users, or others. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other appropriate process establishing that notice is prohibited. With Your Consent: Except as set forth above, you will be notified when your data may be shared with third parties, and will be able to prevent the sharing of this information. To limit the use and disclosure of your personal data you may opt-out by submitting a written request to privacy@airbrake.io.

Airbrake’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Airbrake remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Airbrake proves that it is not responsible for the event giving rise to the damage.


Children

The Services are not targeted to children under the age of 13. We do not knowingly collect or solicit personal data from children under 13; if you are a child under 13, please do not use the Services or send any personal data about yourself to us. If we learn we have collected personal data from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal data, please contact us at privacy@airbrake.io.


Information access, correction, deletion, and retention

You have the right to obtain our confirmation of whether we maintain personal data relating to you. Upon request, we will provide you with access to the personal data that we hold about you. We acknowledge that you have the right to correct, amend, or delete the personal data we hold about you through your account. You also have the right to seek to correct, amend, or delete inaccurate data by contacting us at privacy@airbrake.io. If requested to remove data, we will respond within a reasonable timeframe.

Your right to access your personal data may be restricted in exceptional circumstances, including, but not limited to, when the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or when the rights of persons other than you would be violated by the provision of such access. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have.

You may contact us at any time to object to the processing of your personal data.

We retain your personal data as long as we have a legitimate business need for such data, which is generally as long as you have a contract with us for the use of the Services. We may retain account owner name and Stripe payment invoices for longer periods of time up to 7 years.


Changes to this privacy policy

Airbrake may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will provide notice of such changes through a posting on the Airbrake website or through another reasonable means of communication. Users are bound by any changes to the Privacy Policy when he or she uses the Services after such notice has been provided.


Questions or concerns

If you have any questions or concerns regarding privacy in connection with the Services, please send us a detailed message at privacy@airbrake.io. We will make every effort to resolve your concerns.


Complaints

In compliance with the EU-US and Swiss-US Privacy Shield Principles, Airbrake commits to resolve complaints about your privacy and our collection or use of your personal data. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact Airbrake at privacy@airbrake.io.

Airbrake has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. Finally, as a last resort and in limited situations, EU and Swiss individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.


This Privacy Policy was last updated on March 5th, 2018.