Airbrake Privacy Policy

Airbrake Technologies, Inc. (“Airbrake”) knows that you care about how your personal data is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices (“Privacy Policy”). By using the Airbrake service and/or hosted software, receiving support services, or visiting the Airbrake website at https://airbrake.io (collectively, the “Services”), you accept the practices outlined in this Privacy Policy.

Contents

  • What does this privacy policy cover?
  • What information does Airbrake collect?
  • How does Airbrake use information?
  • How does Airbrake secure your information?
  • Will Airbrake disclose any of the information it receives?
  • Third-party advertising and analytics services
  • Children
  • Your choices and rights
  • Information access, correction, deletion, and retention
  • Changes to this privacy policy
  • Questions or concerns

What does this privacy policy cover?

Airbrake Technologies, Inc. (“Airbrake”) knows that you care about how your personal data is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices (“Privacy Policy”). By using the Airbrake service and/or hosted software, receiving support services, or visiting the Airbrake website at https://airbrake.io (collectively, the “Services”), you accept the practices outlined in this Privacy Policy.


What information does Airbrake collect?

Information you provide to us 

You can generally visit and use the Airbrake website without providing any personal data. When you request additional information about the Services or participate in a survey, Airbrake may collect certain contact information from you, such as name, organization name, address, email address, and phone number (collectively, “Contact Information”).

To register for an account to use the Airbrake software, you will be required to provide us with your name, email address, phone number and password. We also ask you for your credit card and payment information for billing purposes but we do not store such information (only our third party billing service provider stores your payment information). If you use Gravatar, you may elect within Gravatar’s services to send us your profile picture.

When you use Airbrake software, Airbrake provides configuration options that allow our users to determine what information is sent to the Airbrake service. Your configuration settings will determine what personal data is sent to the Airbrake service. The default settings in the Airbrake software are configured to filter out and not send us any personal data or sensitive data but you can change these settings. Airbrake generally does not need to access your account or the data stored in your account, however, Airbrake administrators may request your permission to reproduce and diagnose error issues and they may then access your account to provide support to you.

Information collected automatically when you use the Services.

As you navigate the Airbrake website and login to the Airbrake software, Airbrake may also collect information through the use of commonly-used information-gathering tools, such as cookies (“Site Information”). Site Information includes standard information from your Web browser (such as browser type), your Internet Protocol (“IP”) address, features you use and the actions you take on the website (such as the Web pages viewed and the links clicked), and information about the devices you use to access the Services (such as MAC addresses, hardware model, operating system and version, and browser type and version).

Information obtained from third parties

Airbrake may receive information about you from third parties, including (without limitation) the following sources.

  • Employers. Employers may provide us with Contact Information about their employees, contractors, and agents in order to create and maintain user accounts and for other purposes related to the use of the Services.
  • Distributors and Resellers. Distributors and resellers may share information about prospective clients with us so that we may offer our services to those potential clients.
  • Credit and Business Intelligence Services. Airbrake may obtain information about existing or prospective clients from credit reporting and business intelligence services for fraud prevention and risk management purposes.

We may combine the information we receive from such third party sources with information we collect through the Services. In those cases, we will apply this Privacy Policy to the combined information.

Cookies and other tracking technology

Cookies. Cookies consist of small files of letters and numbers that we store on your browser or the hard drive of your device. Information collected by cookies may be tagged to your contact information, device information or other personal information that you have provided to Airbrake. For instance, cookies can contain information which we use to personalize content, track the pages you’ve visited, or to save your password so you do not have to re-enter it each time you visit our Services. Airbrake currently does not track users over time and over our multiple web pages or applications. However, third party providers of external services like web traffic analysis services, such as Google Analytics may track users over time and over our website and third party websites and such third parties may also place cookies, via our website. You can learn more about cookies by visiting www.allaboutcookies.org/manage-cookies/index.html; and opt-out of certain cookies by visiting your browser or device settings, including in some cases to prevent their installation altogether. Although rejecting certain cookies will not interfere with your ability to interact with most of our Services, certain functions and/or Services might be unavailable to you if you reject certain cookies.

Web Beacons. We may also use web beacons (small graphic images or other web programming code, also known as "1x1 GIFs" or "clear GIFs") and similar technologies on our Services. Web beacons can recognize certain types of information on your computer such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count users of the Services, to monitor how users navigate the Services.

Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider, is active only while you are connected to the Services and is deactivated or deleted thereafter.

We may use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google's practices by going to www.google.com/policies/privacy/partners/ and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

How we respond to Do Not Track signals

Some browsers incorporate a 'Do Not Track' (DNT) feature that, when turned on, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to browser DNT signals, we do not currently respond to them except as specifically required by law.


How does Airbrake use information?

We may correlate your Site Information with your Contact Information or unique identifiers. Airbrake uses your Contact Information and Site Information, such as your name, to perform a contract and provide our Services to you. Airbrake uses your Contact Information and Site Information for our legitimate interests of:

  1. providing the Airbrake software and support services to you,
  2. completing your transactions, including facilitating payment for the Services,
  3. providing you with notices about our software that you have purchased and our softwareand/or services that you may wish to purchase,
  4. detecting fraud, illegal activities or security breaches and to improve our Services, improving the Services and for internal business purposes,
  1. contacting you with regard to your use of the Services and, in our discretion, changes to theServices’ policies, and
  2. purposes that may be disclosed at the time you provide information or otherwise with yourconsent.

We may also use and share non-personal information in our discretion and we may use non-personal information, including information that has been de-identified, to make inferences about you and offers and content you may be interested in.


How does Airbrake secure your information?

We endeavor to protect the privacy of your account and other personal data we hold in our records, but unfortunately, we cannot guarantee complete security. No data transmission over the Internet, by wireless transmission or any electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information we collect, and you use the Services and provide us with your information at your own risk.


Will Airbrake disclose any of the information it receives?

To the fullest extent allowed by law, Airbrake may share certain information with third parties in our discretion, including non-personal information, such as information that has been de-identified and aggregated user statistics. We may share the information we have collected about you, including Contact Information as disclosed at the time you provide your information or otherwise with your consent, and as described below or elsewhere in this Privacy Policy. Examples include (without limitation) the following disclosures:

Service Providers: We may employ other companies and people to perform tasks on our behalf – meaning they are helping us provide our Services. For example, we use third parties such as Amazon Web Services for hosting and third parties to bill you for the Airbrake software. We also use third parties to help us provide support services, for our marketing and analytics and for tracking our sales metrics. We may share your data with such companies/persons solely as necessary for them to help us provide the Services or such third parties may directly collect the data from you (and in the case of the latter, the third parties’ privacy policy will govern their use of your data). Unless we tell you differently, Airbrake’s service providers do not have any right to use or disclose data we share with them beyond what is necessary to assist us. These service providers will enter into a contract with Airbrake requiring them to provide at least an equivalent level of protection as is set forth in this policy.

Distributors and Resellers: We may share Contact Information with distributors and resellers, in connection with the sale and marketing of products and services offered by Airbrake or on behalf of Airbrake with your prior permission or where otherwise permitted by applicable law.

Affiliates and Business Transfers: We may share your data with our affiliated entities within our corporate family. In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Airbrake, or substantially all of its assets, were acquired, or in the unlikely event that Airbrake goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party.

Protection of Airbrake and Others: We may be required to release data pursuant to a lawful request by public authorities, including to meet national security or law enforcement requirements or when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Airbrake, our employees, our users, or others. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other appropriate process establishing that notice is prohibited.

With Your Consent: Except as set forth above, you will be notified when your data may be shared with third parties, and will be able to prevent the sharing of this information. To limit the use and disclosure of your personal data you may opt-out by submitting a written request to privacy@airbrake.io.


Third-party advertising and analytic services

Airbrake works with network advertisers, ad agencies and other advertising partners to serve Airbrake ads online. We also use analytics providers to provide us with information regarding the use of the Services and the effectiveness of our advertisements. You may also see ads on the Services and those ads may be served by a third party. These third parties may set and access their own tracking technologies on your device (including cookies, and web beacons), and they may otherwise collect or have access to information about you, including Site Information. Some of these parties may collect Contact Information over time when you use the Services. We may share non-personal information, including information that has been de-identified, Site Information, and location information, with third party advertising companies, analytics providers and other third parties, including for the purpose of serving you more relevant ads.

We may use a variety of third parties to perform advertising and analytics services, and some of these companies may be members of the Network Advertising Initiative (“NAI”) or Digital Advertising Alliance (“DAA”). You may wish to visit http://optout.networkadvertising.org, which provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also want to visit http://optout.aboutads.info, which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies. You may also be able to opt-out from interest based advertising on your mobile device through your mobile device settings. Please note opting out through these mechanisms does not opt you out of being served advertising. You will continue to receive generic ads while online.


Children

The Services are not targeted to children under the age of 13. We do not knowingly collect or solicit personal data from children under 13; if you are a child under 13, please do not use the Services or send any personal data about yourself to us. If we learn we have collected personal data from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal data, please contact us at privacy@airbrake.io.


Your choices and rights

Changing your information

You are responsible for maintaining the accuracy of the information you submit to us, such as your Contact Information provided to complete a transaction and manage an account. You may update certain information you have provided and change your system configurations and preferences by accessing https://airbrake.io. Note that when you modify your information or change your preferences, information that you remove may persist internally for Airbrake’s administrative purposes or within backup media.

Your privacy choices

Airbrake offers you the following choices with regard to the information it collects through the Services:

Targeted Advertising. You may opt-out from certain third parties who serve online advertising, including some who serve Airbrake ads elsewhere online, by visiting http://www.networkadvertising.org/managing/opt_out.asp or http://www.aboutads.info/choices/. Opting out does not mean you will not see any ads when browsing websites, but the ads you see from participating third parties will no longer be customized to you based on your profile or interactions with Airbrake.

Marketing Emails and Mobile Messages. You may opt-out of receiving marketing e-mails by following the opt-out instructions provided to you in those e-mails. Please note that we reserve the right to send you certain communications relating to your account or use of the Services, such as administrative and services announcements. These transactional account messages may be unaffected if you choose to opt-out from marketing e-mails.

If you sign up to receive SMS or MMS messages from Airbrake, you may unsubscribe from any SMS or MMS messages received by replying "STOP".

Information access, correction, deletion, and retention

Depending upon the law in your place of residence (such as the European Economic Area (“EEA”) or the United Kingdom), you may have the right to obtain our confirmation of whether we maintain personal data relating to you. When required by law, Airbrake will provide the following data subject rights and privileges.

  • Upon request, we will provide you with access to the personal data that we hold about you. We acknowledge that you have the right to correct, amend, or delete the personal data we hold about you through your account. You also have the right to seek to correct, amend, or delete inaccurate data by contacting us at privacy@airbrake.io. If requested to remove data, we will respond within a reasonable timeframe.
  • Your right to access your personal data may be restricted in exceptional circumstances, including, but not limited to, when the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or when the rights of persons other than you would be violated by the provision of such access. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have.
  • You may contact us at any time to object to the processing of your personal data.
  • We retain your personal data as long as we have a legitimate business need for such data, which may be up to 90 days following the cancellation of your Airbrake service. We may retain relevant account information for longer periods of time up to 7 years.

Changes to this privacy policy

Airbrake may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will provide notice of such changes through a posting on the Airbrake website or through another reasonable means of communication. Users are bound by any changes to the Privacy Policy when he or she uses the Services after such notice has been provided.


Consent to transfer data to the United States

Airbrake is based in the United States and the information we collect is governed by United States law. By accessing or using the Services or providing us with any information, you consent to the transfer, processing and storage of your information in and to the United States and other countries, jurisdictions in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

With respect to data transfers from the EEA and the United Kingdom to the US and other non-EEA jurisdictions, we may rely on the European Union Standard Contractual Clauses, binding corporate rules, or other cross-border transfer mechanisms approved by the European Commission and/or the need to process your personal information in order to provide the requested products and Services (performance of a contract) to transfer your personal information. As permitted by applicable law, you may request details about the suitable safeguards we have in place by contacting us
at privacy@airbrake.io.


Questions or concerns

If you have any questions or concerns regarding privacy in connection with the Services, please send us a detailed message at privacy@airbrake.io. We will make every effort to resolve your concerns.


Last updated: October 11, 2021

Effective date: October 11, 2021