What information does Airbrake collect?
You can generally visit and use the Airbrake website without providing any personal data. When you request additional information about the Services or participate in a survey, Airbrake may collect certain contact information from you, such as name, organization name, address, email address, and phone number (collectively, “Contact Information”).
To register for an account to use the Airbrake software, you will be required to provide us with your name, email address, phone number and password. We also ask you for your credit card and payment information for billing purposes but we do not store such information (only our third party billing service provider stores your payment information). If you use Gravatar, you may elect within Gravatar’s services to send us your profile picture.
When you use Airbrake software, Airbrake provides configuration options that allow our users to determine what information is sent to the Airbrake service. Your configuration settings will determine what personal data is sent to the Airbrake service. The default settings in the Airbrake software are configured to filter out and not send us any personal data or sensitive data but you can change these settings. Airbrake generally does not need to access your account or the data stored in your account, however, Airbrake administrators may request your permission to reproduce and diagnose error issues and they may then access your account to provide support to you.
As you navigate the Airbrake website and login to the Airbrake software, Airbrake may also collect information through the use of commonly-used information-gathering tools, such as cookies (“Site Information”). Site Information includes standard information from your Web browser (such as browser type), your Internet Protocol (“IP”) address, features you use and the actions you take on the website (such as the Web pages viewed and the links clicked).
We may use session cookies. A session cookie remains on your hard drive during the time that you are using the website. You can read more about cookies at www.allaboutcookies.org
Airbrake currently does not track users over time and over our multiple webpages or applications. However, third party providers of external services like web traffic analysis services, such as Google Analytics may track users over time and over our website and third party websites and such third parties may also place cookies, via our website.
You can read more about privacy and cookies set by Google Analytics at https://google.com/policies/privacy
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. Our website does not support or follow Do Not Track requests at this time.
How does Airbrake use information?
Airbrake uses your Contact Information, such as your name, to perform a contract and provide our Services to you. Airbrake uses your Contact Information for our legitimate interests of providing the Airbrake software and support services to you, providing you with notices about our software that you have purchased and our software and/or services that you may wish to purchase, to detect fraud, illegal activities or security breaches and to improve our Services. You may opt-out of certain communications about software and/or services that you may wish to purchase by following the email opt-out instructions contained in each email.
We may correlate your Site Information with your Contact Information or unique identifiers.
How does Airbrake secure your information?
We endeavor to protect the privacy of your account and other personal data we hold in our records, but unfortunately, we cannot guarantee complete security. To protect your data, we use reasonable measures such as encryption (in transit and at rest), firewalls, password protection, physical lock and key and other internal restrictions on who may access data. We also maintain and follow written internal security policies for the safe handling and protection of data and disaster recovery plans, conduct audits of our security and privacy programs and we vet service providers to require them to take security measures to protect your personal data. We provide training to our personal on the safe handling of personal data and data.
Will Airbrake disclose any of the information it receives?
We do not rent, sell or disclose your data to anyone – except for the following limited purposes:
Affiliates and Business Transfers: We may share your data with our affiliated entities within our corporate family. In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Airbrake, or substantially all of its assets, were acquired, or in the unlikely event that Airbrake goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party.
Protection of Airbrake and Others: We may be required to release data pursuant to a lawful request by public authorities, including to meet national security or law enforcement requirements or when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Airbrake, our employees, our users, or others. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other appropriate process establishing that notice is prohibited. With Your Consent: Except as set forth above, you will be notified when your data may be shared with third parties, and will be able to prevent the sharing of this information. To limit the use and disclosure of your personal data you may opt-out by submitting a written request to email@example.com.
Airbrake’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. Pursuant to the Privacy Shield, Airbrake Technologies, Inc. remains liable for the transfer of personal data to third parties acting as our agents unless we can prove we were not a party to the events giving rise to the damages.
The Services are not targeted to children under the age of 13. We do not knowingly collect or solicit personal data from children under 13; if you are a child under 13, please do not use the Services or send any personal data about yourself to us. If we learn we have collected personal data from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal data, please contact us at firstname.lastname@example.org.
Information access, correction, deletion, and retention
You have the right to obtain our confirmation of whether we maintain personal data relating to you. Upon request, we will provide you with access to the personal data that we hold about you. We acknowledge that you have the right to correct, amend, or delete the personal data we hold about you through your account. You also have the right to seek to correct, amend, or delete inaccurate data by contacting us at email@example.com. If requested to remove data, we will respond within a reasonable timeframe.
Your right to access your personal data may be restricted in exceptional circumstances, including, but not limited to, when the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or when the rights of persons other than you would be violated by the provision of such access. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have.
You may contact us at any time to object to the processing of your personal data.
We retain your personal data as long as we have a legitimate business need for such data, which may be up to 90 days following the cancellation of your Airbrake service. We may retain relevant account information for longer periods of time up to 7 years.
Questions or concerns
If you have any questions or concerns regarding privacy in connection with the Services, please send us a detailed message at firstname.lastname@example.org. We will make every effort to resolve your concerns.
Airbrake has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. Finally, as a last resort and in limited situations, EU and Swiss individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.
Last updated: April 6th, 2020
Effective date: April 20th, 2020